Why apply ?

🌍We are a multicultural and forward-thinking qualified Trust Services Provider based in Capellen, Luxembourg, with over 110 professionals and actively expanding our business internationally. We provide state-of-the-art on on-boarding, digital identities, strong authentication and security services, and qualified electronic signatures, all bundled into integrated digital documents & identity management solutions.

💡As a Trusted Partner, we prioritize building long-lasting relationships with our international clients and stakeholders, based on trust and integrity. We strive to be a Committed Partner, dedicating ourselves to delivering exceptional performance and showing steadfast commitment to make a positive impact. As a Visionary Scout, we are constantly seeking out new opportunities for growth and innovation, always staying ahead of the curve in our industry.

💬Join us in our mission to drive innovation and co-create a better future!

About the offer

📝 Permanent contract

🏠 Location : Capellen, Luxembourg

📲 Top 3 Key competencies :

• Fluency in English & French
• Proven experience in releasing deloymnet processes
• Minimum 2 years of experience in a similar role

MISSIONS OF THE ROLE

 Functional Team activities managing

- Release deployment process (in coordination with Tech Lead and/or Release Manager)

o Release package readiness (QA approvals, Forums approvals)

- Organize time ratio between business request technical requests and Level 3 Support requests

- IT meeting reporting in coordination with Tech Lead

- Organize internal demos sessions

- Communicate the product vision, goals, and roadmap. Align stakeholders around the product strategy and ensure it supports business objectives.

- Elaborate, update and prioritize the product roadmap with take in consideration business objectives, users’ needs and technical constraints. Ensure alignment between product strategy and business objectives.

- Create, prioritize, and maintain the product backlog, ensuring it is transparent, up-to-date, and reflects business priorities. Refine user stories and acceptance criteria with the technical team. In collaboration with the Tech Lead, prioritize technical topics and bug fixes.

- Work closely with business leaders, customers, and end-users to gather requirements, validate ideas, and incorporate feedback into the product roadmap.

- Propose innovative solutions to meet user needs and business challenges.

- Participate in Agile ceremonies (Sprint Planning, Daily Stand-ups, Sprint Reviews, and Retrospectives). Ensure the team understands and delivers on the product goals for each sprint.

- Coordinate with the development team and stakeholders to plan product releases. Monitor progress and adjust priorities as needed to meet deadlines and quality standards.

- Stay informed about industry trends, customer needs, and competitive landscape. Use insights to inform product decisions and identify new opportunities

- Track and communicate key performance indicators (KPIs) to measure product success. Use data to drive continuous improvement and inform future iterations.

 Responsibilities:

- Being able to handle business priorities and organize business part of the backlog

- Product vision management

- Up to date Product documentation set (Order forms, integration doc, etc.)

- Standard change management like features activation/deactivation (in collaboration with CSM and Service Center)

- Customer User Groups Contribution (with CSM)

- Manage client expectations. Ensure inputs from Sales, Pre-Sales and Customer Care are taken into account:

o Translate business requests in structured business requirements (Business Analysis)

o Ensure all requirements are correctly represented in JIRA, Confluence and other collaboration tools

 Carrying other duties as assigned

REQUIRED SKILLS

 Qualifications / diploma(s): Bachelor's or Master’s degree or equivalent experience.

 Technical Competencies:

- Knowledge of all aspects of IT projects

- Strong understanding of Agile/Scrum methodologies.

 Languages: French and English fluent. Any other language is an asset.

 Specific skills:

- Rigorous and methodic

- Customer minded

- Positive mindset

- Solution and business minded

- Team spirit

- Strictly adhered to quality and security

- Strong communication & writing skills

- Excellent communication, negotiation, and presentation skills. Strong analytical and problem-solving abilities.

Customer-centric mindset with a focus on delivering value. Ability to make data-driven decisions and balance

competing priorities.

 Core competencies:

- Analytical mindset & decision making

- Organizational fluency

- Personal effectiveness

- Results-driven

- Client service mindset

- Strategic vision

- Leadership