Why apply ?

🌍We are a multicultural and forward-thinking qualified Trust Services Provider based in Capellen, Luxembourg, with over 110 professionals and actively expanding our business internationally. We provide state-of-the-art on on-boarding, digital identities, strong authentication and security services, and qualified electronic signatures, all bundled into integrated digital documents & identity management solutions.

💡As a Trusted Partner, we prioritize building long-lasting relationships with our international clients and stakeholders, based on trust and integrity. We strive to be a Committed Partner, dedicating ourselves to delivering exceptional performance and showing steadfast commitment to make a positive impact. As a Visionary Scout, we are constantly seeking out new opportunities for growth and innovation, always staying ahead of the curve in our industry.

💬Join us in our mission to drive innovation and co-create a better future!

About the offer

📝 Permanent contract

🏠 Location : Capellen, Luxembourg

📲 Top 3 Key competencies :

• Fluency in English & French
• Proven experience with analysing and collecting customer needs
• Minimum 2 years of experience in a similar role

MISSIONS OF THE ROLE

 Analysis/collection/definition of the customers' needs (signature flows, specific features, …)

 Coordinate drafting of functional and non-functional requirements/specifications

 Transform the business requirements into deployment / development tasks

 Collaborate closely with the Product Owners

 Ensure the initial and advanced trainings for LuxTrust products

 Review/optimize the communication to customers (release notes, tutorials, etc.)

 Work in close collaboration with the Customer Success Office

 Support the setup the proper organization/tools in regards of project typologies in a context of continuous

improvement of the R&D practice

 Carry out other duties as required.

REQUIRED SKILLS

 Qualifications / diploma(s): Bac +5 or equivalent experience.

 Technical Competencies: General knowledge on IT services, support and/or infrastructure.

 Languages: French and English fluent. Any other language is an asset.

 Specific skills:

- Respecting methodologies to collect the needs of customers

- Result oriented having always in mind to maximize the end users experience and to enhance the software’s adoptions

- Thinks strategically

- Solution and business minded

- Strong communication and writing skills

- Opinion leader

- Innovative / creative

- Able to work independently but as well fosters teamwork and collaboration

- Rigorous and methodic

- Able to develop plans that are appropriately comprehensive, realistic and effective in meeting goals

 Core competencies:

- Analytical mindset & decision making

- Organizational fluency

- Personal effectiveness

- Results-driven

- Client service mindset

- Strategic vision

- Leadership