Why apply ?

🌍We are a multicultural and forward-thinking qualified Trust Services Provider based in Capellen, Luxembourg, with over 110 professionals and actively expanding our business internationally. We provide state-of-the-art on on-boarding, digital identities, strong authentication and security services, and qualified electronic signatures, all bundled into integrated digital documents & identity management solutions.

💡As a Trusted Partner, we prioritize building long-lasting relationships with our international clients and stakeholders, based on trust and integrity. We strive to be a Committed Partner, dedicating ourselves to delivering exceptional performance and showing steadfast commitment to make a positive impact. As a Visionary Scout, we are constantly seeking out new opportunities for growth and innovation, always staying ahead of the curve in our industry.

💬Join us in our mission to drive innovation and co-create a better future!

About the offer

📝 Permanent contract

🏠 Location : Capellen, Luxembourg

📲 Top 3 Key competencies :

• Fluency in English & French
• Proven experience with knowledge in leading highly sensitive production systems.
• Minimum 3 years of experience in a similar role

MISSIONS OF THE ROLE

Roles:

- In charge of supervision, execution and accurate documentation of the following IT processes:
- Service level management
- Capacity management
- Service continuity and availability management
- Budgeting and accounting
- Configuration management
- Change management
- Deployment management
- Incident management
- Supplier management
- Asset management
- HD level 2 supervision
- Procurement and renewal of assets
- Planning on-call services
- Performing service requests (for system-specific aspects)
- Access and permission management in line with security policy
- Informing Security department CIO and COO in case of information security issues
- Coaching and managing the IT Operations team
- Collaborating with Program Management Office Manager for resource allocation needs
- Executing and defending management decisions

Staff management:

- Act as a role model in the organization in terms of behaviors
- Align covered functions with LuxTrust company’s objectives and strategy
- Promote cross-unit collaboration and exchanges
- Build culture of quality and excellence, and of continuous improvement in customer-mindset approach
- Guide the Life Cycle management (LCM) through participation in hiring, onboarding, evaluating and offboarding of the staff

- Facilitate teamwork, ensure smooth communication and provide feedback

- Develop your team by coaching and delegating effectively

- Maximize effectiveness in resource allocation and workload management (including in the Time sheets and ERP system)
- Take care of the talent management by amongst others managing of training requirements and encouraging information & best practices sharing

REQUIRED SKILLS

 Qualifications / diploma(s): Bachelor's or Master’s degree in Computer Sciences or Engineering or equivalent experience.

Years of experience in the area: experience in leading highly sensitive production systems.

Languages: French and English fluent. Any other language is an asset.

Specific skills:
- High degree of accountability
- Rigorous and methodic
- Strong technical and analytic skills
- Being a team player/leader
- Good communication and documentation skills
- Strictly adheres to quality and security

Core competencies:
- Analytical mindset & decision making
- Organizational fluency
- Personal effectiveness
- Results-driven
- Client service mindset
- Strategic vision
- Leadership