Why apply ?

🌍 You will work for one of the largest and most professional insurance companies in Luxembourg

💡You will work alongside caring individuals who put customer satisfaction at first

💬 You will work in a company that promotes work-life balance and offers a positive work environment.

About the offer

📝 Permanent contract

🏠 Location : Luxembourg

📲 Top 3 Key competencies :

• Customer Centricity
• Previous insurance experience mandatory
• Rigourous
• Dutch & French speaking

About our client

Sector : Insurance

Values : Participation| Proactivity | Empathy

Employees : Worldwide: More than 5,000

Your missions

As Life Insurance Senior Account Officer, you will :

• Be the primary contact for our Belgian and Dutch clients and partners.
• Handle all general inquiries from customers and operational activities.
• Onboard new partners such as brokers, asset managers, and custodian banks.
• Coordinate with internal departments like Legal, Asset Controlling, Wealth Planning, and Sales and work closely with all business lines.
• Ensure seamless communication and service delivery.
• Participate in numerous operational and strategic projects.
• Contribute your expertise and insights.
• Ensure all activities adhere to AML and compliance standards.
• Reflect our commitment to integrity in international business.
• Provide a supportive and dynamic working environment to the Team.

This position is a great opportunity to :

• Work in a multicultural and open-minded team with a positive spirit.
  
• Be part of an international business, engaging with clients and partners from Belgium and the Netherlands.

Your ideal profile

Are you a seasoned professional from the Life Insurance sector with a knack for building strong client relationships? Do you thrive in a dynamic, multicultural environment?

What we expect:

• Minimum 5 years in a similar position within the financial industry.
  
• Deep knowledge of the Belgian market is a clear advantage.
• Perfect fluency in Dutch and French, both written and spoken, is required.
• Strong focus on delivering excellent customer service.
• Ability to independently manage issues with a proactive approach.
• Excellent organizational abilities with a structured and reliable work methodology.
• Strong team player with availability and flexibility.

A candidate experience with Source Up, it’s …

• Carry out a skills assessment (soft skills and technical skills) in order to better define your professional project
• Access to your test results to guide you to your best career choices
• Interview coaching session before the client meeting
• Consistent and fair recruitment process with respect, transparency and trust