Why apply ?

🌍 You will be working in an international company located in 15 cities across the world providing wealth planning solutions for individuals and institutions

💡 Recognized as the most professional firm in its sector, you will develop your technical knowledge, innovative solutions and become an expert in your field.

💬 Our client fosters a culture of teamwork and innovation

About the offer

📝 Permanent contract

🏠 Location : Luxembourg (Findel)

📲 Top 3 Key competencies :

• Customer Service
• Excellent communication
• Fluent in Dutch, French & English

About our client

Sector: Finance

Values: Passion| Innovation | Respect | Integrity | Agility

Employees: Worldwide +600 | Luxembourg: + 350

Your missions

As Customer Service Officer, you will :

• Provide daily support to Partners, Clients and Sales colleagues;
• Handle daily workload in an accurate and timely manner meeting, exceeding where possible the Service Standards;
• Accurate and timely processing of policy transactions, servicing and query resolution during the life cycle of a policy, including document management;
• Proactively follow up and monitor all transactions and queries received from both internal and external parties;
• Manage risk within your area of responsibility including adherence to Corporate Policy on Compliance and Risk;
• Respect the planning established by your line manager in relation to business activities;
• Follow instructions and process information accurately and in a timely manner;
• Prioritize multiple tasks while remaining calm and positive under pressure;
• Maintain an on-going awareness of service, propose suggested improvement to your line manager and ensure quality improvements are made, as agreed.

Your ideal profile

• A first working experience within the Financial Sector would be ideal;
• You enjoy working in a challenging, fast paced environment and look for the opportunity to excel in all aspects of your role;
• Take personal pride in delivering high quality service to internal and external clients;
• Good communication skills: being able to build effective relationships and adapt communication style to the counterpart, always in a professional manner;
• Ability to listen to other opinions as well as being confident of your own and find balanced solutions;
• Be able and willing to look beyond the obvious and seek alternative solutions;
• Ability to work independently while keen to work as part of a team and assist colleagues;
• Willing to make the extra effort as required;
• Knowledge of Anti-Money Laundering regulations;
• Fluency in Dutch, French & English.

A candidate experience with Source Up, it’s …

• Carry out a skills assessment (soft skills and technical skills) in order to better define your professional project
• Access to your test results to guide you to your best career choices
• Interview coaching session before the client meeting
• Consistent and fair recruitment process with respect, transparency and trust